Rappahannock General Hospital

Serves as a representative for a hospital-based, multiple function call center. Responsible for relaying incoming, outgoing, and inter-office calls in a friendly, effective and efficient manner. Operates the paging service as part of the Amcom messaging system. Monitors multiple alarm panels and closed circuit television monitors activating notifications based on specific procedures. Responsible for over 100+ answering service clients (physicians and hospital departments,) paging correct on call providers. Performs other duties as assigned and attends meetings and educational classes as required. Must be capable of caring for all age groups.
All employees, if applicable, are expected to adhere to the BSHR automobile Safety Program per policy.


1. High School Graduate
2. Should have a good knowledge of Medical Terminology and experience in computerized billing.
3. Medical Assistant diploma from an Accredited Medical Assistant program preferred
4. Works requires the ability to read, write, type 25 WPM, follow oral and written instructions, and communicate effectively; with a
minimum of six months of recent customer service experience in a call center environment, medical call center preferred.
5. Work requires the interpersonal skills and a customer service orientation necessary to answer calls, relay messages and
communicate effectively with internal and external callers in a tactful and respectful manner. Use a calm, tactful demeanor and
appropriate communications during sensitive, emotional and crisis situations. Also requires the ability to appropriately handle
angry and/or distressed callers.
6. Work requires strong communications skills, a pleasant friendly voice, and a professional appearance in representing the IS
Telecommunications Department to medical staff, patients and the public. Also requires the ability to perform as a team
member and work under pressure.
7. Work requires the ability to exercise critical thinking skills and the analytical ability necessary to initiate procedures for
emergency situations, such as fire, medical emergencies, disaster drills, and security and maintenance emergencies; as well as
the ability to multitask in a fast-paced work environment.
8. Work requires the availability to work all shifts, including in inclement weather, travel between multiple facilities as necessary;
therefore requires reliable transportation. Employee will be required to rotate on call after hours and weekends. Individual must
work with little or no supervision.

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