Customer Service Associate Floater
Overview:
Chesapeake Bank-Want to work for a solid financial institution that expects 110% from its employees and rewards them accordingly? We work as a team and have high levels of engagement from our employees.
A primary driver of engagement is job satisfaction.
Contributors to this high level of job satisfaction are the Chesapeake benefits plan from competitive healthcare options to a generous vacation allotment.
Commitment to community also plays into our job satisfaction.
Chesapeake puts great emphasis on the fact that we are only as strong as the communities we serve.
Therefore, we contribute dollars and hours of service to our local communities.
And, we have fun doing it all!Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.
In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training.
You will make a difference by assessing a clients financial needs and delivering first-rate service to help them reach their goals.
Every day will be different.
You will spend some time on the teller line, at a sales and service desk, and promoting Chesapeake Bank in the surrounding neighborhood.
Chesapeake Bank is committed to leadership, so you will be backed by state-of-the-art industry software, help-desk support, and training resources.
You'll haveprestige, security and room to grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.
Summary:
As a Customer Service Associate at Chesapeake Bank you play a vital role in our customers banking experience.
You will have meaningful conversations with our customers that lead to building relationships and providing them with products, services and digital options which best meet their financial needs.
This position will be traveling to different branches as needed in the Northern Neck area.
Responsibilities:
Being friendly and engaging in conversations, connecting with customers and visitors alikeAsking questions to get to know the customer and building relationshipsListening with patience and offering advice thats concise and easy to understandKnowledge of bank products and services including other lines of businessConnecting customers to digital options which may make banking easier Working as a part of a team to help customers succeed financiallyEngaging with customers via phone, text or emailInteracting with integrity and professionalism with customers and team membersActively listening, eliciting information, comprehending customer issues and recommending solutionsEnsuring all procedures are followed in accordance with Bank policy and Federal regulationsEffective organizational, multi-tasking, and prioritizing skillsMaintaining a cash drawer including taking in and giving out cash and balancing consistentlyAccurately and efficiently processing transactionsOpening new accounts and completing service requestsIdentify potential fraud and take appropriate action to prevent lossExercising judgment and raising questions to managementAbility to navigate multiple computer systems, applications, and utilize search tools to find informationFlexibility to learn and grow as new systems, technology or processes emergeTaking ownership of career development through training opportunitiesManaging additional duties and responsibilities as assigned by SupervisorAdding fun to your day! Requirements:
High school diploma or equivalent.
1 year of Retail, Salesorcustomer service experience.
6 months of cash handling experience preferred.
1 year of financial institution experience preferred.
Basic Microsoft Office skillsAbility to stand for extended periods of timeAbility to lift at least 30 poundsAbility to work weekends as needed or scheduledTravel may be required for training purposes and/or assisting other locationsDemonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs.
Proficient verbal, written, and interpersonal communication skills.
Effective sales and cross-selling skills.
Good analytical and organizational skills.
Flexibility to learn and grow as new systems or processes emerge.
Willingness to follow instructions and work under established guidelines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Chesapeake Bank-Want to work for a solid financial institution that expects 110% from its employees and rewards them accordingly? We work as a team and have high levels of engagement from our employees.
A primary driver of engagement is job satisfaction.
Contributors to this high level of job satisfaction are the Chesapeake benefits plan from competitive healthcare options to a generous vacation allotment.
Commitment to community also plays into our job satisfaction.
Chesapeake puts great emphasis on the fact that we are only as strong as the communities we serve.
Therefore, we contribute dollars and hours of service to our local communities.
And, we have fun doing it all!Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.
In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training.
You will make a difference by assessing a clients financial needs and delivering first-rate service to help them reach their goals.
Every day will be different.
You will spend some time on the teller line, at a sales and service desk, and promoting Chesapeake Bank in the surrounding neighborhood.
Chesapeake Bank is committed to leadership, so you will be backed by state-of-the-art industry software, help-desk support, and training resources.
You'll haveprestige, security and room to grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.
Summary:
As a Customer Service Associate at Chesapeake Bank you play a vital role in our customers banking experience.
You will have meaningful conversations with our customers that lead to building relationships and providing them with products, services and digital options which best meet their financial needs.
This position will be traveling to different branches as needed in the Northern Neck area.
Responsibilities:
Being friendly and engaging in conversations, connecting with customers and visitors alikeAsking questions to get to know the customer and building relationshipsListening with patience and offering advice thats concise and easy to understandKnowledge of bank products and services including other lines of businessConnecting customers to digital options which may make banking easier Working as a part of a team to help customers succeed financiallyEngaging with customers via phone, text or emailInteracting with integrity and professionalism with customers and team membersActively listening, eliciting information, comprehending customer issues and recommending solutionsEnsuring all procedures are followed in accordance with Bank policy and Federal regulationsEffective organizational, multi-tasking, and prioritizing skillsMaintaining a cash drawer including taking in and giving out cash and balancing consistentlyAccurately and efficiently processing transactionsOpening new accounts and completing service requestsIdentify potential fraud and take appropriate action to prevent lossExercising judgment and raising questions to managementAbility to navigate multiple computer systems, applications, and utilize search tools to find informationFlexibility to learn and grow as new systems, technology or processes emergeTaking ownership of career development through training opportunitiesManaging additional duties and responsibilities as assigned by SupervisorAdding fun to your day! Requirements:
High school diploma or equivalent.
1 year of Retail, Salesorcustomer service experience.
6 months of cash handling experience preferred.
1 year of financial institution experience preferred.
Basic Microsoft Office skillsAbility to stand for extended periods of timeAbility to lift at least 30 poundsAbility to work weekends as needed or scheduledTravel may be required for training purposes and/or assisting other locationsDemonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs.
Proficient verbal, written, and interpersonal communication skills.
Effective sales and cross-selling skills.
Good analytical and organizational skills.
Flexibility to learn and grow as new systems or processes emerge.
Willingness to follow instructions and work under established guidelines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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